Terms of Service

Version 1.4 · Updated October 22, 2026

AI Zombie Video is operated by 长沙云之乐贸易有限公司, a company based in China. The official website domain is www.zombievideoai.app; the contact for support, refunds and privacy is [email protected]. The official website offers one-time credit purchases through Waffo or PayPal when available. These purchases charge real money. Review the payment method, currency, applicable taxes and final total at checkout before authorizing payment.

Business correspondence address: Unit 628, Building 11, Jiayu Yinshan, Yueliangdao Subdistrict, Wangcheng District, Changsha, Hunan, China. This is a business correspondence address, not a representation of the company's registered office. Business contact: Wen Yong.

1. The service and related policies

AI Zombie Video provides zombie-themed character-image creation, portrait processing, video generation and related guidance. Available workflows may deliver images or videos; confirm the output type shown in the studio before submitting. Credit packs purchase service credits, not a fixed number of images or videos or a guaranteed scene. Users supply authorized photos and select available specifications. Features, duration, resolution, deliverable type and credit charge shown before submission and saved with the task govern that task. Concept illustrations and examples do not guarantee an identical result.

The intended story combines a non-graphic zombie appearance, a human recognizing someone familiar and a separate healthy-memory scene. Both characters remain physically separate. Hugging, kissing, intimate touching and other synthesized intimate interactions are outside the service's creative scope. The intended scene does not show actual biting, grabbing, bodily impact, blood or open wounds. Dark settings, suspense and zombie makeup do not authorize prohibited content. These are creative restrictions, not a guarantee that an AI model will follow every instruction or that a payment provider has approved the service. See the Acceptable Use Policy for prohibited uses and the AI disclosure for the checks currently in operation.

Read these terms with the Privacy Policy, Refund and Credit Policy and Acceptable Use Policy. Review prices and conditions before purchasing. Later price changes do not rewrite an existing purchase or submitted task's saved price.

2. Eligibility and account security

Account verification and operational notices may be sent from addresses under mail.zombievideoai.app. Customer support, billing, refunds, privacy and content complaints use [email protected]. The transactional sending domain does not replace the customer-support contact. See Support and Contact for communication details.

The service is intended for adults aged 18 or over who can enter into the relevant agreement. Keep account details accurate and credentials secure; do not share, sell or rent accounts. Report suspected compromise or unauthorized transactions through Support and Contact.

An account does not establish permission from people shown in photos. Obtain necessary permission for every identifiable person; do not upload portraits of minors for this service. We may request evidence relevant to a specific complaint, but not passwords, card security codes or API private keys.

3. Inputs and generated content

You retain rights you lawfully hold in your inputs and grant only the permission needed to receive uploads, generate, store and deliver results, provide support and address safety or rights complaints. This does not authorize advertising with portraits, selling inputs or independently training our own models on them.

Output use must comply with applicable law, input permissions and applicable AI-provider conditions. We do not guarantee copyright protection, exclusivity, exact identity preservation or suitability for every commercial use. Check rights and outputs before publication or commercial use and make the AI-generated nature clear.

4. Credits and payment

Credit packs are one-time purchases without subscription renewal or automatic top-up. Current packs are Single (USD 6.90 / 100 credits), Starter (USD 9.90 / 300 credits) and Creator (USD 24.90 / 900 credits), with purchased credits valid for 12 months from delivery. The public pricing page and the checkout show the offer available when you purchase. Price, currency, credits, tax treatment and validity must be displayed before purchase.

For Waffo purchases, Waffo Pancake acts as the Merchant of Record for the transaction. The applicable selling entity and purchase conditions are identified at checkout and on the receipt. Waffo handles the payment, applicable transaction taxes, receipts and its payment-related refund and dispute processes. We provide the AI Zombie Video service, credit delivery and product support, and coordinate purchase issues with Waffo where needed. For PayPal purchases, PayPal processes payment to 长沙云之乐贸易有限公司, which supplies the service and handles credit fulfillment, support, refund requests and applicable tax obligations. Our service policies do not replace the selected provider's applicable purchase terms or mandatory consumer rights.

Prices and the final total must be reviewed before authorizing payment. Any currency conversion or funding-source fees applied by the payment provider or your financial institution are separate from our displayed credit-pack price. Our site does not collect full card numbers or card security codes in its own forms.

Purchased credits are recorded against the corresponding payment. Promotional or complimentary credits retain their own grant conditions and do not represent money paid for a purchase. Historical orders retain the amount, source and conditions recorded when they were created.

5. Generation charges and failures

The selected image or video workflow and specifications determine the charge shown before submission. Credits are deducted when a task is created using the confirmed price. If the price changes before submission, review the new charge before continuing. Repeated processing of the same valid request must not result in a duplicate charge.

A confirmed generation failure returns the credits actually charged, without a failure fee. Timeouts, unknown provider results or storage retries may require reconciliation; they do not authorize another paid generation. See the Refund and Credit Policy.

There is no recurring subscription to cancel. To stop future generation charges, do not submit new tasks. Starting a generation may incur provider costs immediately; submitting a task does not promise that it can later be stopped. Refund and Credit Policy explains the 14-day full-refund request rule for an entirely unused purchase, failed-task credit returns and remedies for non-delivery or duplicate charges.

6. Data and providers

Processing uses AI, storage, authentication and payment providers described in the Privacy Policy and AI and Model Disclosure. Processed inputs, generated images and delivered videos may use public links. Anyone holding a link may be able to access it. A private original archive does not make every copy or output private.

7. Misuse and account measures

Follow the Acceptable Use Policy. Evidence of abuse, security incidents or rights violations may lead to proportionate task rejection, access restrictions, removal of content under our control or suspension, with relevant audit records. Urgent restrictions may precede an explanation. Request review through the contact email.

Restrictions do not automatically remove statutory refund, privacy or complaint rights. Unused paid credits and pending tasks must be assessed according to the service delivered and applicable law; closure is not a blanket forfeiture rule.

8. Quality, availability and responsibility

AI results may contain identity errors, motion defects or visual artifacts. Providers may reject requests, and maintenance or outages may interrupt service. We do not promise a particular artistic or commercial outcome or uninterrupted availability. These limitations do not excuse duplicate charges, undelivered services or responsibilities imposed by law.

Nothing excludes non-waivable consumer rights or liability that cannot lawfully be limited, including intentional misconduct or gross negligence where applicable. Users retain lawful dispute, refund and complaint channels.

9. Leaving and resolving issues

Stop submitting tasks at any time and email us to request account closure or data handling. Download needed results first. The Privacy Policy explains record retention and third-party-copy limitations. If service ends, unfinished tasks and unused paid balances must be reconciled; lack of a cash-out feature does not defeat statutory refund rights.

The operator is based in China. Laws of the People's Republic of China at the operator's location apply without excluding mandatory consumer protections applicable where you reside. Issues may first be discussed with us and, if unresolved, brought before a legally competent authority or court.

Contact [email protected] for support, refunds, privacy and content complaints. The version and last-updated date appear at the top of this page. Material changes will be communicated through the website or account contact details where appropriate. Changes do not retrospectively alter completed orders or remove mandatory legal rights.