Support and Contact

Version 1.4 · Updated October 22, 2026

Business correspondence address: Unit 628, Building 11, Jiayu Yinshan, Yueliangdao Subdistrict, Wangcheng District, Changsha, Hunan, China.

The official website accepts one-time credit purchases through Waffo and PayPal when available. These purchases charge real money. Waffo acts as Merchant of Record for Waffo purchases; the applicable selling entity is identified at checkout and on the receipt. PayPal purchases are supplied by 长沙云之乐贸易有限公司. We provide the AI creation service, credit delivery and product support. Contact [email protected] for assistance with either payment method.

Customer support and service emails

Use [email protected] for customer enquiries, payment and credit issues, refund requests, privacy requests, content reports and appeals. This is also the customer-support contact for PayPal purchases, Waffo enquiries and purchase receipts.

mail.zombievideoai.app is the designated sending domain for transactional emails, such as account verification and service notifications. It is a domain, not a complete email address or a separate customer-support inbox. Our configured transactional sender is AI Zombie Video <[email protected]>. For assistance with a service email, contact [email protected]; do not send requests to the bare mail domain. A service notification does not subscribe you to marketing emails.

Replies to transactional emails are directed to [email protected]. The no-reply sending address is not a separate customer-support mailbox.

Sending a useful request

Email from your registered address with “Payment”, “Generation task”, “Refund request”, “Privacy request”, “Content report” or “Appeal”. Include the task/order reference, time, description and necessary screenshots. Our initial-response target is two business days, excluding weekends and public holidays observed by the operator in China. We do not offer 24-hour or instant live support.

Do not send passwords, one-time codes, full card details, security codes, API credentials or unrelated identity documents. Identity checks should be proportionate to the request. Supply locating information for harmful-content reports rather than redistribute unlawful or child-sensitive material.

Payments and refunds

Keep the PayPal transaction ID (or other selected provider's receipt) and site order reference when reporting pending payments, missing credits or duplicate charges. PayPal transaction and dispute options remain available in your PayPal account. Waffo receipt or buyer-portal options apply only to Waffo purchases. Our support will not ask for remote computer control, a personal-bank transfer or another purchase to “unlock” credits.

See the Refund and Credit Policy. A money-refund request and a generation-credit return are separate processes.

Manage your stored photos and creations through Media and privacy. Deletion requests are queued for background processing; provider copies, backups and account closure need support coordination.

Privacy, reports and review

The Privacy Policy explains rights requests; the Acceptable Use Policy explains reports and evidence. Reply to the same message for manual review of a decision. You retain lawful access to regulators, payment institutions and competent courts.

Other documents: Terms · AI and Model Disclosure.